CeRC
What is CeRC?
CeRC (Customer Experience Remote Control) is a distributed solution that simulates the behaviour of customers/subscribers by performing predefined network service tests such as voice, data, USSD, SMS, IVR and application testing.
The CeRC solution consists of three distinct parts: i.e. IoT Platform (centralised backend), Gateway Controllers (distributed), and Mobile Handsets (distributed).
CeRC can control any number of mobile test devices connected to our IoT platform via a gateway controller. All devices connected to CeRC can be pooled and can be tasked to perform any network-related tests such as calling and/or data session tests.
The CeRC solution offers users the ability to remotely control a test device from any location as if they were holding the device in their hand, including options such as loading new applications, downloading files, recording audio etc.
The CeRC solution consists of three distinct parts: i.e. IoT Platform (centralised backend), Gateway Controllers (distributed), and Mobile Handsets (distributed).
CeRC can control any number of mobile test devices connected to our IoT platform via a gateway controller. All devices connected to CeRC can be pooled and can be tasked to perform any network-related tests such as calling and/or data session tests.
The CeRC solution offers users the ability to remotely control a test device from any location as if they were holding the device in their hand, including options such as loading new applications, downloading files, recording audio etc.
Simulation and Testing
- CeRC can be integrated into lab test nodes and equipment to fully automate the test process
Architecture
- Utilising the latest industry technologies and best practice, the CeRC solution is simple and cost-effective to deploy and manage
- Leveraging edge computing, the solution scales easily from a single device deployment to hundreds of devices geographically dispersed
- Powerful administration and security controls allow for minimal system maintenance and the highest possible up-time
Full Remote Control
- CeRC offers direct control of a device to a user via a web browser regardless of their location
- Lightning fast command response Real-time refresh rate
- Customizable shortcut keys
- Deploy new apps
- All gestures supported (tap, swipe, pinch)
- All system keys (camera, audio, power etc.)
- Standard consumer Android devices
- Standard iOS devices
Automation
- CeRC allows predefined test cases to be built and automatically executed on the devices available in the system
- Test cases are built using a drag and drop GUI
- Cases are built using predefined script “objects”
- Cases are built using predefined script “objects”
- All gestures supported (tap, swipe, pinch)
- All system keys (camera, audio, power etc.)
- Most standard functions supported out of the box (Calling, SMS, USSD, IVR recording etc.)
Remote Sim
- CeRC Implements virtual SIM support through integration with Implementa Sim server
- Implement SIM server allows a sim hosted remotely to be allocated to any mobile device plugged into a SIM emulator
- Digitata can provide a full turnkey solution supplying cloud-based sim array, or can integrate to customers existing SIM array
Reporting
- CeRC offers a full suite of reporting as well as a dashboard showing current performance and trends
- CeRC has an alarming module allowing an action to be taken based on user-defined criteria e.g. If “Login to operator app” test fails more than three times, then generate an SNMP trap and send to trouble ticket system
- CeRC Dashboard and reporting module allows for design of custom report components that can be used to summarize any aspect of test cases that have been executed e.g. Pie chart showing success/failure per device, technology etc.
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